Customer Engagement for Telecommunication Firms

Are you using customer interactions to glean intelligence that can help you decrease customer churn?

Man and Woman standing

With Verint, you can capture and analyze customer interactions across channels. Armed with this intelligence, you can develop customer retention and loyalty strategies to help keep you competitive, even as landline, wireless, internet, cable, and streaming continue to converge.

Customer Success Stories

Tele2

Many consumers across Europe use telecommunications provider Tele2 for their internet and mobile services

Multinational Networking Company

For this leading designer, manufacturer, and distributor of networking equipment, working with customers to provide the right solutions and create long-lasting partnerships has always been an integral component of the company’s vision, strategy, and overall mission.

"Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system – even those with no direct customer contact."

Ingrid van der Fits Customer Service Experience Manager at Tele2

Solutions to Help You Succeed

  • Workforce Engagement Empower your workforce to engage more effectively with customers in the contact center, branch, and back office operations.
  • Experience Management Analyze and act on customer feedback across channels to identify and respond to issues and enhance engagement.
  • Digital-First Engagement Empower customers to help themselves faster and with less effort.
  • Compliance Support regulatory requirements in your contact center, financial trading, emergency response, and other operations.